Mike DeWine Doesn’t Understand Business or the Customer Experience: Why government always screws up–everything

Its not that it surprised me in the least, but it is always a harsh reminder when I get to hear directly from someone like Governor Mike DeWine to get a measure just how ignorant they are about life outside of public office. It’s a pretty universal problem, I’ve met Mike DeWine here and there over the years particularly when he was just a U.S. Senator at various events and fundraisers. He seemed like a bright guy so long as everyone was talking about conventional law within the pretense of a civil society. But recently as a member of the media I was invited to have a closed door meeting with the Governor as he made the rounds from room to room at the Ohio Statehouse to do damage control over his Covid-19 response and the vandalism that was going on nightly there by rioters in the streets. It was very disappointing to hear from DeWine’s own mouth how lost he was to actual economic activity and what causes it or kills it. I heard firsthand a very smart House member grill the Governor over economic limits due to the Covid-19 reopening in Ohio and DeWine could not relate to the problem. To him, a lifelong politician, businesses being open should have been enough. But what he failed to understand was to what extent any business had to work to win a customer and to what impact government had destroyed that endeavor not just in Ohio, but across the nation.

DeWine isn’t alone, most politicians are disconnected from the realities of winning a customer and keeping them. To my experience most politicians, certainly not all, but most go into public life because they find the private life too scary, too uncertain for their timid souls. And because they are such cowards and risk averse people, they take a silent pleasure in going into government so they can create laws and legislation that tames the wild hearts of the business entrepreneur and forces them to comply with government officials all in the right to be in business to begin with. So a life time government guy like DeWine never really had to sweat it out about how to maintain a customer base, because his customers are always those who are forced to come to government no matter how bad that government is. Such as life with the BMV or the IRS. If you have a bad customer experience, you have no choice but to grin and bare it. DeWine and other politicians have no way of understanding how hard it is to run a movie theater, a restaurant, or even a chain store when they go out and scare the hell out of people with a bunch of false measurements, such as measuring the cases of Covid-19, not the statistical deaths, thus destroying economic activity.

Politicians are even dumber when they must consider the big picture, such as when major networks and their investors have a vast global conspiracy in mind for which through donations, they expect to control politicians. DeWine when I was able to hear from him directly is even more clueless about such things because it falls outside his “pay grade” as lazy people like to term it. They are always willing to punt to those things that are in “God territory” and are happy to say they are just small cogs in a big machine, and they trust that the operators of that machine know what they are doing. So when some globalist health director tells them to do this or that, they do it without question, because they trust the machine. Of course, that trust puts the rest of us in peril because we need those elected officials to do that extra leg work to understand the situation. But they never do, because public life is not performance based, so people who don’t want to be measured by such things, are attracted to public life. They certainly aren’t interested in the big picture of things.

Yet because of the sheer stupidity of these governors and mayors who are operating well outside their expertise, Covid-19 has exposed them as the shells they are. And because of our political structure, many thousands of businesses have been choked to near death, if not death itself. I’m thinking of entertainment companies like Kings Island, movie theater chains like AMC and virtually every restaurant that has had their hours cut, their opportunities to make money greatly limited, and their customer base harassed by the endless bureaucrats of government to the point where it has crippled everyone financially. And people like Governor DeWine does not even remotely care or understand why people are upset. It may be little things like soft drink manufactures not being able to get aluminum out of Mexico to make cans of soda to meet demand, or employees electing to not come back to work because they are getting too much money from the government to stay home and they don’t want to wear a worthless mask just to have the right to earn a living. Government stuck itself into the economic game as an unqualified regulator and now they have made a tremendous mess out of things and greatly crippled people’s lives—yet because of the measurements of government, they think they are heroes. It’s the most dysfunctional thing I’ve ever seen and to see it up close, its even worse.

To me its obvious that politicians like DeWine, the ones especially who have supported the government lockdowns and intruding on the free market with ridiculous Marxist regulations, that they are jealous of private industry. They know they have to dance like monkeys to get donations for their next campaigns so they relish the times when they get revenge on those same people through regulatory compliance. They enjoy punishing big companies like Cedar Fair Amusements once they find they can control their entire yearly forecast and bring them to their knees begging for government to “let them make money.” Opening a business is just part of the story, the bulk of it that has been completely ignored is the need for a positive customer experience. That has been completely tossed away during Covid-19. This is why China has to steal all their intellectual property and why the Soviet Union only made one kind of car. This is why Cuba still drives 1950s era cars from the United States, because when the customer experience is bad in a free market economy, and all aspects of that economy have a wet blanket thrown over them by government regulations, then the entire industry is made less by the result. When customers start expecting everything to suck, they stop trying to be better than all the other options and so it goes, government turns private industry into the government experience where everything is terrible, customer service horrible, and the hopes of something better completely tossed out the window. Government has no idea how to conduct good customer relations because they think customers always have to come to them regardless of how good or bad they do. But private industry is always concerned about the customer experience, and that is what has been damaged the most over Covid-19. Its not enough to just be open. But the customer experience is what has suffered, and it is stunning that people like Mike DeWine doesn’t even remotely understand, nor does he care.

Cliffhanger the Overmanwarrior

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